Refund policy
You can return unused, unopened items within 14 working days of receiving them for a full refund or an exchange. There are no restocking fees.
Return window
Please contact us within 14 working days of the day your order arrives. Working days are Monday to Friday, excluding UK bank holidays. After we send you return instructions, please post your items back within 14 days.
What can be returned
To be eligible for a return, items must be:
- Unused and unopened, with any seals still intact
- In their original packaging, with all packaging intact
- Sent back with your order reference number
For hygiene reasons, we can't accept returns of hair care products that have been opened or unsealed after delivery, unless they're faulty, damaged, or not what you ordered. If a return doesn't meet these requirements, we won't be able to refund it, and we'll email you to explain why.
How to return or exchange an item
- Email us at info@yourbubble.co.uk before sending anything back. Include the order reference number from your dispatch note and a full explanation of why you're returning the item.
- We'll email you back with return instructions and tell you how to send the item to us.
- Pack the item securely and send it using a tracked postal service. Keep your proof of postage until your refund or exchange is complete.
Please don't send items back without contacting us first, as this can delay your refund.
Return costs
If you're returning an item because you've changed your mind, or you'd like an exchange, you pay the cost of sending it back to us. If the item is faulty, damaged, or not what you ordered, we'll cover the return postage.
Exchanges
To swap an item, follow the same steps above and tell us which product you'd like instead. Once your return arrives and we've checked it, we'll send the new item. If it costs more, we'll email you a secure payment link for the difference. If it costs less, we'll refund the difference to your original payment method.
Refunds
Once your return reaches us, we'll check it and email you to confirm whether your refund is approved.
- How you're refunded: Approved refunds go back to your original payment method.
- When: We process refunds within 14 days of receiving your return. Your bank or card provider may then take a few business days to show it in your account.
- Delivery charges: If you return your whole order within the return window, we'll also refund the standard delivery charge you paid. If an item is faulty, damaged, or incorrect, we refund the delivery charge and your return postage.
- Partial refunds: If a returned item comes back damaged or shows signs of handling beyond what's needed to check it, we may reduce your refund to reflect the loss in value. We'll always explain any reduction by email.
- Restocking fees: We never charge them.
If you haven't received your refund within 14 days of us receiving your return, please email info@yourbubble.co.uk, and we'll look into it for you.
Faulty, damaged or incorrect items
If your item arrives damaged or faulty, email us as soon as possible with a photo of the product and a photo of the packing slip. If you've received the wrong item, email us within 14 days of delivery with your order reference number, a photo of the product and a photo of the packing slip. In both cases, you'll get a free replacement or a full refund, including delivery. Our Shipping Policy explains every delivery issue in full, including lost, missing, and stolen parcels.
Cancelling an order
If you'd like to cancel, email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full. Once an order has been dispatched, it can't be changed or cancelled, but you can return it under this policy once it arrives.
Return address
Only send returns after you've received instructions from us.
Address: My Bubble, Sonik Products Ltd, Block C, Woodside End, Wembley, HA0 1UR, United Kingdom
Need help with a return or refund? Contact us, and we'll sort it out with you.
Business Information
Legal Entity: Sonik Products Ltd (Private Limited Company)
Brand Name: My Bubble
Address: Block C, Woodside End, Wembley, HA0 1UR, United Kingdom
Phone: +44 20 8795 5343
Email: info@yourbubble.co.uk
Support Hours: Monday to Friday, 10am to 4pm (UK time), closed on weekends and UK bank holidays